Get help Get help Because we're here to help Use these quick links to help find your way: What to expect Where to get help Making or getting a referral Who can make a referral? How to make a referral What to expect Bridges prides itself on delivering quality evidence-based services by experienced non-judgmental caring staff. We understand the barriers and hurdles for individuals struggling with ill-health, adversity, and stigma. We will walk alongside you in your journey to wellness, recovery, and personal growth. We will ask you questions so we understand what you need and help you plan to reach your personal goals. We will support you through the process of recovery, however long that takes. If you are not happy with our service, we want to know. Conversely if you think we are making a difference and would like to provide feedback, please email us via [email protected]. Where to get help If you or someone you know is experiencing suicidal thoughts and you're not sure what to do, contact your local Hospital and Health Service (HHS) to discuss the best course of action. Find your HHS details here. If you don't require hospitalisation but are in need of specialist mental health and/or drug and alcohol support in many instances, hospital staff will assess your situation and refer you to us for ongoing assistance. Bridges receives hundreds of referrals every year from our local Hospital and Health Services, General Practitioners, and community services. If we are recommended to you, and you agree to the referral, we encourage you to contact us immediately after your assessment so that we can assist you as soon as possible. Making or getting a referral Make a referral to access our programs or services via referral form, in person, over telephone or from your health or community service provider. Who can make a referral? Many of our programs accept referrals from organisations, such as health providers and community services. Individuals can also self-refer or be referred by someone else but only with the person's consent is obtained. In some instances, referrals to our Psychology Practice or Occupational Therapy may require Mental Health Care Plan or Enhanced Primary Care Plan from a General Practitioner. All referrals are confidential and reviewed by an experienced clinical team who will find the best service for you. Finding the best program or service Sometimes the person may benefit from one or more of our programs. In this instance, we will contact the person and discuss with them what they believe is the most pressing issue or concern and allocate them to the most suitable service and staff member. The Bridges team works collaboratively across programs to ensure an integrated, culturally appropriate response to each individual's needs. Our 'no wrong door policy' ensures that we offer a service regardless of whether it is a drug and alcohol or mental health issue. How to make a referral To make a referral please download, complete, and submit one of our referral forms below. Bridges Client Referral Form Bridges NDIS Client Referral Form Alternatively, you may wish to speak to one of our clinicians to determine the most appropriate program or to take a referral over the telephone on Bridges general enquiries number on telephone 1300 707 655 or Bridges Drug and Alcohol Rehabilitation and Treatment Service on 1800 263 274. For a referral to our Justice and Advocacy Services, please contact Bridges on telephone: 1300 707 655, at option 4.