Support Coordinator - Bundaberg

Equality. Diversity. Inclusion.

There is the exciting opportunity to join our dynamic and person-centred team delivering NDIS services in the Bundaberg area as a full-time Support Coordinator.  The Support Coordinator plays an integral role for NDIS participants in interpreting their NDIS plan, assisting them to establish the supports in their plan and develop their capacity over time to coordinate and manage their own supports.


Key Accountabilities:

The key accountabilities for this role are:

  • Assist people with moderate to severe mental illness to improve their capacity and capability using a person-centred approach and recovery oriented, capacity building framework.
  • Action referrals in a timely manner
  • Meeting with and engaging participants to develop and refine their goals
  • Working with participants to help build their own capacity and independence
  • Supporting the NDIS participant to:
    • Assess a number of provider options
    • Select preferred options or providers
    • Negotiate services to be provided and their prices
    • Develop service agreements and create service bookings with preferred providers
    • Arrange for any assessments required to determine the nature and type of funding required (e.g. assessment to determine the type of complex home modifications required)
    • Determine the budget for each support type and advise any relevant plan manager of the breakdown of funds
    • Liaise with any plan manager to establish the appropriate claim categories and attribute the correct amount of funds
    • Link to mainstream or community services (i.e. housing, education, transport, health)
    • Strengthen and enhance participants capacity to coordinate supports, self-direct and manage supports and participate in the community
  • Be the key contact for service issues, complaints, major changes and plan reviews
  • Assist participants to prepare for their plan review by supporting them to:
    • Assess whether they achieved their goals and got value for money for their plan
    • Identify solutions to problems experienced in implementing the plan
    • Consider new goals
  • Effective networking internally and externally to assist individuals achieve their goals and personal outcomes
  • Ensure collection of relevant data and maintain accurate records as prescribed in a timely and efficient manner.

 Selection Criteria:

  • Minimum Certificate 4 in Mental Health, Individual/Disability Support, or Peer Work will be highly regarded.
  • Experience in working with people who have complex needs associated with a moderate to severe mental illness; and/or experience working in the disability sector
  • Knowledge and understanding of the National Disability Insurance Scheme (NDIS) and what this means to consumers
  • The ability to communicate clearly, professionally and respectfully with consumers, families, colleagues, other agency personnel and external stakeholders
  • Demonstrated excellent oral and written communication, and organisational skills
  • Demonstrated computer skills, with intermediate to advanced knowledge in Microsoft Office applications, use of smart phones or similar mobile device.

A requirement prior to commencement, is the ability to obtain or currently hold the below:

  • *Blue Card for Working with Children 
  • Current NDIS Worker Screening Clearance or Yellow Card Exemption
  • Current Queensland Open Drivers Licence
  • The right to work in Australia
  • Current senior first aid certificate, or willingness to obtain

*Bridges can assist with these applications. Conditions Apply

Please include in your application a current resume (including a minimum of 2 referees) and covering letter demonstrating your suitability to the role as outlined above in the Selection Criteria.  Applicants must address the Selection Criteria to be considered

Applicants will be considered as they apply and we reserve the right to close this position if a suitable candidate is found earlier than the closing date.

Please direct enquiries to Human Resources Manager - Bruce Bryan [email protected]